INTELLECTUAL PROPERTY
All content on the Lasanthi Limited Edition website, including text, graphics, logos, images, designs, videos and software, is the property of LLE and is protected by intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of any content without our prior written consent
WEBSITE USE
You are granted a limited, non-exclusive, and non-transferable license to access and use LLE’s website for personal, non-commercial purposes. You agree not to use the website for any unlawful or unauthorized activities including but not limited to hacking transmitting viruses, or engaging in any form of malicious activity that may disrupt or interfere with the website's functionality
PRODUCT INFORMATION
We make every effort to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability However, we cannot guarantee that all information is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update product information without prior notice.
ORDERING AND PAYMENT
When placing an order on LLE’s website, you agree to provide accurate and complete information. You are responsible for ensuring the accuracy of your order details, including shipping address and payment information. We reserve the right to cancel or refuse any order at our discretion. Payments are processed securely through authorized third-party payment processors. By providing your payment information, you authorize us to charge the specified amount for your order.
SHIPPING AND DELIVERY
Please refer to our Shipping Policy for detailed information regarding shipping options, costs, and delivery times.
RETURNS AND EXCHANGES
We want you to be completely satisfied with your Lasanthi Limited Edition purchase. Please review our Returns & Exchanges policy for information on how to initiate a return or exchange, as well as the applicable terms and conditions.
SHIPPING
Once an order is placed and dispatched, a communication will be sent confirming all details of your delivery, including the carrier details and tracking information of your package.
We shall endeavour to deliver the order within 3-8 working days. In case you would like your product delivered sooner, kindly reach out to us at sales@lle.lk or on whatsapp.
Lasanthi Limited Edition does not take any responsibility for delay in delivering products in the event where the user has provided wrong address for delivery, user cannot be reached on the contact number provided at the time of placing order, premises of delivery is locked or any conditions as a result of Act of God.
For shipping outside Sri Lanka: Import duties & local taxes (if applicable) to be paid by the client.
CANCELLATION
You may normally cancel the order (once accepted by us) for any reason up to the point of dispatch by writing to us at sales@lle.lk with your order details. Once the product has been shipped, an order cannot be cancelled. If you do cancel the order within this time any payments made by you will be refunded in full within 15 working days.
RETURN AND REFUND POLICY
For returns/exchange, kindly notify us within the first 24 hours after the receipt of merchandise by writing to us at sales@lle.lk with images of the same OR filling the form on our website www.lle.lk
Kindly note we do not accept returns more than once per order. You cannot return or exchange an item that was already part of an exchange.
Kindly note we do not accept returns or exchanges for wedding favours, bulk orders, fabrics and products customised upon request.
It is the responsibility of buyer to inspect upon receipt that all products delivered matches its order.
No returns/exchanges will be accepted if it is not notified to us within the stipulated time period of 24 hours. We will arrange for pickup of the return parcel
Returns/Exchange is not applicable for international shipments due to export & duty regulations by the Govt. Of Sri Lanka
You can exchange a product for another one available from the website. If the new product is of lower cost and there remains a balance (after adjusting for shipping and other costs should they occur) we will provide you with a LLE credit note of the same value as of the balance which you can redeem anytime on our website. We will not be responsible for any misuse of the said code after the same is communicated to the customer. We will arrange for pickup of the old product and ship the new product once we receive the old product at our warehouse and inspect that all the exchange conditions are met.
In case of any return and refund, we reserve the right to deny refund if the product has been damaged when received at our warehouse.
No refund or exchange will be provided if the receipt of sale is not sent back to us along with the products. Original tags must be attached and intact.
A refund or exchange will only be provided for those products that are returned in perfect condition, unused, and with the original packaging.
Merchandise modified by the buyer, or modified by seller at the request of buyer, may not be returned.
Once merchandise is printed, dyed, washed or altered in anyway, the buyer cannot return or make a claim relating to such merchandise.
The buyer accepts that it is the decision of Lasanthi Limited Edition to determine whether refund or exchange is possible based on the condition of the merchandise(s). If we feel that an item has been worn many times, no refund or exchange would be entertained.
All refunds or exchanges will be made within 7-30 working days subject to the specifications from the payment gateway.
For a Cash-On-Delivery (COD) payment method the packaging cannot be opened and the product cannot be used at the time of delivery with a motive to return the product on the spot.
For a Cash-On-Delivery (COD) payment method the delivery executive will only provide the package upon receipt of the payment and will not be liable to take the package back once delivered.
YOUR RETURNS WILL BE SHIPPED TO
Lasanthi Limited Edition235, Katugastota Road, Kandy, Sri Lanka.
